{"title":"Front Office \u0026 Reservations Pathway","description":"\u003cp class=\"MsoBodyText\"\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 11.0pt; font-family: 'Calibri',sans-serif;\"\u003ePerfect for receptionists, reservations agents and supervisors looking to develop commercial awareness. The outcome will be development of a stronger understanding of pricing, demand and the role front office teams play in driving revenue.\u003c\/span\u003e\u003c\/p\u003e","products":[{"product_id":"an-introduction-to-hotel-revenue-management","title":"Introduction to Hotel Revenue Management","description":"\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif;\"\u003eThis foundation course provides a practical introduction to the principles of hotel revenue management and how commercial decisions influence hotel performance. Designed for reception teams, reservations agents, and aspiring Revenue Managers, the course explains key concepts in a simple and accessible way.\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv style=\"background-color: #e4f1f2; color: #17425b; padding: 12px 16px; border-radius: 4px;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cstrong\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif;\"\u003eWhat You Will Learn\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif;\"\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eThe fundamentals of hotel revenue management\u003cbr\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eHow pricing and demand impact hotel performance\u003cbr\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eKey terminology, strategies, and revenue concepts\u003cbr\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eThe role of different departments in driving revenue \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cstrong\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif;\"\u003eBy the End of This Course, You Will Be Able To\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif;\"\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eUnderstand the core principles of revenue management\u003cbr\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eRecognise how commercial decisions affect profitability \u003cbr\u003e\u003c\/span\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif;\"\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eInterpret basic occupancy, rate, and revenue metrics\u003cbr\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eContribute more confidently to revenue-focused discussions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cstrong\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif;\"\u003e\u003cbr\u003eCourse Format\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif;\"\u003eOur courses combine practical hotel-based learning with interactive content, including real-life scenarios, video lessons, quizzes, multiple-choice assessments, and case studies designed to support practical understanding and workplace application.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif;\"\u003e \u003c\/span\u003e\u003c\/p\u003e","brand":"Octoplus-eLearning","offers":[{"title":"Default Title","offer_id":51176637858123,"sku":"","price":49.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0905\/4509\/4987\/files\/introduction-to-hotel-revenue-management_front_23f12f13-04d8-497b-a94e-e67c0f9ee6c9.png?v=1783018828"},{"product_id":"understanding-hotel-distribution","title":"Understanding Hotel Distribution","description":"\u003cp class=\"MsoNormal\"\u003e\u003cstrong\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif; color: #0a2f41; mso-themecolor: accent1; mso-themeshade: 128;\"\u003eUnderstanding Hotel Distribution\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif; color: #0a2f41; mso-themecolor: accent1; mso-themeshade: 128;\"\u003eThis entry-level course explains the fundamentals of hotel distribution and the technology that supports it. Ideal for beginners, the course provides a clear understanding of how hotels connect with online travel agents, booking channels, and reservation systems to sell rooms effectively.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cstrong\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif; color: #0a2f41; mso-themecolor: accent1; mso-themeshade: 128;\"\u003e \u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv style=\"background-color: #e4f1f2; color: #17425b; padding: 12px 16px; border-radius: 4px;\"\u003e\n\u003cstrong\u003e What You Will Learn\u003c\/strong\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif; color: #0a2f41; mso-themecolor: accent1; mso-themeshade: 128;\"\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eThe basics of hotel distribution and channel management\u003cbr\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eHow PMS, CRS, channel managers, and OTAs work together\u003cbr\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eThe guest booking journey and distribution landscape\u003cbr\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e  \u003c\/span\u003eCommon industry terminology and technology systems \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cstrong\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif; color: #0a2f41; mso-themecolor: accent1; mso-themeshade: 128;\"\u003eBy the End of This Course, You Will Be Able To:\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif; color: #0a2f41; mso-themecolor: accent1; mso-themeshade: 128;\"\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eUnderstand the key components of hotel distribution\u003cbr\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eIdentify the main systems used within a hotel commercial set-up\u003cbr\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eExplain how rooms are distributed across different booking channels\u003cbr\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eRecognise how distribution impacts revenue and performance\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cp class=\"MsoNormal\"\u003e \u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif; color: #0a2f41; mso-themecolor: accent1; mso-themeshade: 128;\"\u003e\u003cstrong\u003e Course Format\u003cbr\u003e\u003c\/strong\u003e\u003cbr\u003eOur courses combine practical hotel-based learning with interactive content, including real-life scenarios, video lessons, quizzes, multiple-choice assessments, and case studies designed to support practical understanding and workplace application.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Octoplus-eLearning","offers":[{"title":"Default Title","offer_id":51509883371851,"sku":"","price":49.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0905\/4509\/4987\/files\/understanding-hotel-distribution_front_5c0d39ad-2952-4a06-9273-8def34c98973.png?v=1783018727"},{"product_id":"introduction-to-hotel-forecasting","title":"Introduction to Hotel Forecasting","description":"\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif; color: #0a2f41; mso-themecolor: accent1; mso-themeshade: 128;\"\u003eThis foundation course introduces the principles of hotel forecasting and explains why forecasting is essential to commercial success. Designed for Revenue Managers and aspiring commercial leaders, the course provides practical guidance on how to build, interpret, and communicate forecasts with confidence.\u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv style=\"background-color: #E4F1F2; color: #17425B; padding: 12px 16px; border-radius: 4px;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cstrong\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif; color: #0a2f41; mso-themecolor: accent1; mso-themeshade: 128;\"\u003eWhat You Will Learn\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif; color: #0a2f41; mso-themecolor: accent1; mso-themeshade: 128;\"\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eThe purpose and importance of forecasting in hotels\u003cbr\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eDifferent forecasting methods and approaches\u003cbr\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eKey data sources and performance indicators\u003cbr\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eHow market trends and business patterns influence forecasts\u003cbr\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eThe relationship between forecasting, budgeting, and strategy \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cstrong\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif; color: #0a2f41; mso-themecolor: accent1; mso-themeshade: 128;\"\u003eBy the End of This Course, You Will Be Able To\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif; color: #0a2f41; mso-themecolor: accent1; mso-themeshade: 128;\"\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eUnderstand the fundamentals of hotel forecasting\u003cbr\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eProduce basic occupancy and revenue forecasts\u003cbr\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eUse historical and current data to support forecasting decisions\u003cbr\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eCommunicate forecasts with greater confidence\u003cbr\u003e•\u003cspan style=\"mso-tab-count: 1;\"\u003e \u003c\/span\u003eExplain the rationale behind forecasting assumptions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cstrong\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif; color: #0a2f41; mso-themecolor: accent1; mso-themeshade: 128;\"\u003eCourse Format\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif; color: #0a2f41; mso-themecolor: accent1; mso-themeshade: 128;\"\u003eOur courses combine practical hotel-based learning with interactive content, including real-life scenarios, video lessons, quizzes, multiple-choice assessments, and case studies designed to support practical understanding and workplace application.\u003c\/span\u003e\u003c\/p\u003e","brand":"Octoplus-eLearning","offers":[{"title":"Default Title","offer_id":57752241111371,"sku":null,"price":49.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0905\/4509\/4987\/files\/introduction-to-hotel-forecasting_front.png?v=1783019537"}],"url":"https:\/\/hospitalityelearning.co.uk\/collections\/front-office-reservations-pathway.oembed","provider":"Hospitality eLearning","version":"1.0","type":"link"}